Terms and Conditions

Welcome to the Mwashina application (for all our "service"). This page informs and guides you (along with the documents referred to) of the terms and conditions made by the company to supply any of its products (“products”) listed on our application and which are explained to you. Please read these terms and conditions carefully before ordering any products from our app. By using our application and submitting the order, you agree to be bound by these terms and conditions and our use policy.   If you have any questions related to these terms and conditions, please contact the following online application info@mwashina.com before submitting the application. If you do not fully accept these terms and conditions, please do not use our service.   The purpose of our service is to provide you with a simple and convenient service, to communicate with you, to inform you of the latest products and to allow you to order them.

Mawashina Company markets and sells products and delivers the products to you.   Availability of the service Mawashina Company provides ordering and delivery service all over the Doha area and its suburbs .. If you live outside the delivery areas, a message will appear on the screen to inform you that ordering via the Internet will not be possible.   Business hours vary depending on local trading conditions and service availability. Please click on the relevant link to view the listings on our service, and then click / tap on the menu you have selected which will provide you with the option to send your order to the products you have selected.   Requests When you request a request through our service, a notice will be sent on the mobile application to thank you for your request and your request is confirmed and accepted by the company on our side. The conclusion of any contract for the supply of a product that you request through us will be between you and us, to him only when a confirmation email / SMS is sent by us. Please make sure that you have provided us with a correct email address and a correct mobile number because this is how we will communicate with you regarding your request. Please also make sure to provide an accurate address and phone number to ensure that your order reaches the correct application. If you do not communicate or respond to phone correspondence within 10 minutes of our drivers arriving at your physical address registered with us, we reserve the right to leave the building, and you will be charged for the product.

Mawashina strives to provide a good service and will be the first contact in case there is a problem with your order. We monitor closely, and it is important for us to adhere to standards and maintain our reputation.   Please let us know and let us know if you have any comments regarding orders by email or contacting customer service.   Availability and Delivery Our goal is to provide the best possible service. Unfortunately, things are not always going well, as some factors and obstacles, such as traffic conditions and weather, may prevent us from achieving our goals in this regard. We will do our best to ensure that your order is delivered on time in the application, page or online application. The timing of your order is determined by taking into account the number of requests received. The delivery time that appears on the front of the company’s application logo, where we have two periods for delivery of orders, which are: from one in the afternoon - five in the evening, and then from six in the evening until ten in the evening ..   Cancellation You have the right to cancel the order within a reasonable period of time and before the order becomes effective. Customers can cancel the order by contacting customer service.

Mawashina may cancel any order and he will inform you once canceling an order and we will inform you of the reason for the cancellation that led to that. You will not be charged for any orders canceled in accordance with this clause. Usually, any payment made in advance and canceled by Mawasina Company will be made using the same method you used to pay for your order and if the payment was not in cash, the amount will be refunded within 14 working days Any request canceled after it became a preliminary order or has gone into effect in its investigation, you will be charged. Mashina Company alone determines whether the request is a commencement or execution order or not.   Price and payment The price of any orders will be included in our service. Prices vary between menus. Prices are subject to change at any time, but the changes will not affect orders that were placed through the application and that they were confirmed received before changing any price, in the event of a clear pricing error, we will notify you as soon as possible regarding the price. You may be able to cancel your order by simply notifying you. Despite our best efforts, some orders listed on our service may be priced incorrectly or at rates. Payment for all orders can be made by cash on delivery or credit card. Once your order is confirmed, the credit card or specified amount will be approved for payment. Payment is made directly to our livestock company.   Return the amount Our livestock takes customer satisfaction very seriously. If there is a problem with your order, please contact customer service through direct call or live chat service, and we will assist you.

If you have already paid, our livestock will return the full amount or part of it, according to what our livestock deems appropriate and at its sole discretion. Any refund will be made either in cash or as a balance on the Mawashina app, however, if you paid by credit card and want to return the amount to your card, please notify us immediately of your request. The balance that is returned to you on the Mawashina app will expire within fourteen (14) days from the date this credit was issued.   our responsibility To the extent permitted by law, Mawashina Company provides our service and our content on the basis of "available availability" and "as per availability", and we do not make any commitment or guarantee of any kind, express or implied, regarding the content or the availability of our service, or that it will be in a timely manner. Or free of errors or defects will be corrected.